Responsible Gaming
at naq88 — Play Smart

At naq88, responsible gaming is not a legal checkbox — it is a core value that shapes how we design and operate our platform for players across Bangladesh. We believe that entertainment should never come at the cost of a player's financial wellbeing, mental health, or personal relationships. That is why every aspect of the naq88 experience — from the tools we build to the policies we enforce — is designed with player safety at its heart.

naq88 operates exclusively for adults aged 18 and above. We actively monitor player behaviour for signs of harmful gambling patterns, and we make protective tools available to every registered account holder at no charge and without any waiting period. Whether you want to set a daily spending cap, take a short break from the platform, or permanently exclude yourself, naq88 puts those controls directly in your hands.

Our responsible gaming programme covers the following pillars: age verification and access controls, player self-assessment resources, deposit and wager limit tools, time-out and cooling-off mechanisms, a formal self-exclusion programme, and referrals to professional support organisations. We review and update these measures regularly to reflect best practice in player protection.

naq88 also trains its customer support team — available 24/7 in Bangladesh Standard Time (UTC+6) — to identify and sensitively respond to players who may be exhibiting signs of gambling-related harm. No player will ever be pressured to continue gambling, increase their deposits, or bypass a limit they have set for themselves.

naq88 operates a strict 18+ age policy across all products and services on the platform. This policy is non-negotiable and applies equally to all players in Bangladesh, regardless of the game being played, the deposit amount involved, or the type of account held. Gambling by minors is illegal and causes serious harm, and naq88 takes every reasonable step to prevent it.

How We Enforce the Age Restriction

• Registration Gate: All new registrations require a date of birth entry. Any applicant whose date of birth indicates they are under 18 years of age is rejected automatically by the registration system.
• Know Your Customer (KYC) Verification: Before a player can make their first withdrawal, naq88 requires the submission of a valid government-issued identity document — such as a National ID Card, passport, or driver's licence — that confirms the player's identity and date of birth. Accounts that cannot verify they belong to an adult aged 18 or above will have their withdrawal access suspended pending review.
• Ongoing Monitoring: naq88's risk team monitors accounts for behavioural indicators that may suggest underage access, including unusual session patterns or inconsistencies between stated and apparent identity. Suspected underage accounts are suspended immediately pending investigation.
• Parental Controls Advice: naq88 strongly recommends that parents and guardians in Bangladesh use device-level parental control software to restrict access to online gaming and gambling sites. Free parental control tools are available for both Android and iOS devices.

Problem gambling develops gradually and can be difficult to recognise, especially in its early stages. It is not defined by the amount of money spent or the frequency of play — it is defined by the impact gambling has on a person's life. naq88 encourages all players to reflect honestly on their gambling habits and to take action early if they notice warning signs.

Below are common indicators that gambling may be causing harm. If you answer "yes" to several of these questions, we encourage you to use naq88's responsible gaming tools and consider speaking to a professional counsellor.

Warning Signs in Others

If you are concerned about a friend or family member in Bangladesh, look for these signs:

naq88 provides a comprehensive suite of responsible gaming tools that every registered player can access directly through their account or by contacting the naq88 support team. These tools are available free of charge and take effect immediately upon activation. There is no cooling-off period before a limit becomes active — your protection starts the moment you set it.

Self-exclusion is the most powerful responsible gaming tool available at naq88. It is designed for players who have determined that they need a significant, enforced break from gambling — not just a temporary cooling-off period. naq88's self-exclusion programme is permanent by default unless a specific duration is requested.

How Self-Exclusion Works at naq88

• Request Process: To initiate self-exclusion, contact the naq88 support team at [email protected] or via 24/7 Live Chat. State clearly that you are requesting self-exclusion and specify either a duration (minimum 6 months, maximum 5 years) or a permanent exclusion. No reason is required.
• Immediate Activation: Self-exclusion takes effect within 24 hours of your request being received and confirmed by the naq88 support team. During this window, we recommend voluntarily refraining from play.
• Account Deactivation: Once active, your naq88 account will be fully deactivated. You will not be able to log in, place wagers, or make deposits. Any pending withdrawals will be processed to your registered bKash, Nagad, or Rocket account.
• Marketing Suppression: naq88 will immediately remove your contact details from all marketing lists. You will not receive promotional emails, SMS messages, or WhatsApp communications during the self-exclusion period.
• Returning After Self-Exclusion: If your self-exclusion has a defined end date, you may request reinstatement after the exclusion period has fully expired. naq88 will apply a mandatory 7-day reflection period before reactivating any account following a self-exclusion. Permanent self-exclusion requests cannot be reversed.

naq88 makes it straightforward to set spending boundaries that match your personal budget and entertainment goals. Deposit and wager limits are among the most effective tools for preventing problem gambling from escalating, and naq88 strongly encourages every player to establish reasonable limits at the outset of their gaming activity — not only after a problem has already developed.

Deposit Limit Options

• Daily Deposit Limit: Restrict the total amount deposited into your naq88 account within a 24-hour rolling period. For example, setting a daily limit of ৳2,000 ensures you cannot deposit more than that amount in any single day, regardless of payment method.
• Weekly Deposit Limit: Restrict total deposits within any rolling 7-day period. This is useful for players who prefer to budget on a weekly basis rather than day by day.
• Monthly Deposit Limit: Restrict total deposits within any rolling 30-day period. A monthly cap of, for example, ৳20,000 aligns your naq88 activity with your monthly entertainment budget.

Wager Limit Options

• Single Wager Limit: Set a maximum stake per individual bet or game round, preventing impulsive high-stakes decisions.
• Daily / Weekly / Monthly Wager Limit: Cap the total wagered amount across all games within a defined time period.

Reducing vs Increasing Limits

Reductions to deposit or wager limits take effect immediately. Increases to existing limits require a mandatory 7-day cooling-off period before they become active. This asymmetric design is intentional — it makes it easy to protect yourself and slightly harder to remove that protection in a moment of impulse. This principle is central to naq88's approach to responsible gaming in the Bangladesh market.

A time-out is a short, enforced break from gambling. It is less permanent than self-exclusion but more structured than simply deciding to stop playing. naq88 offers a range of time-out durations to suit different situations, and all time-outs can be activated immediately through the naq88 support team via Live Chat or email.

Available Time-Out Durations

• 24-Hour Time-Out: A one-day break from all wagering and deposits. Your account remains visible but game access and deposits are suspended for 24 hours from the moment of activation.
• 48-Hour Time-Out: A two-day break. Useful if you have had a particularly difficult session and want a clear head before returning.
• 7-Day Time-Out: A one-week cooling-off period. Recommended if you notice that gambling is affecting your mood, sleep, or daily responsibilities.
• 30-Day Time-Out: A one-month break. A meaningful pause that allows time for genuine reflection and, if necessary, consultation with a professional.

During a Time-Out

While your time-out is active, naq88 will:

• Suspend all wagering and game access on your account.
• Block deposit transactions from bKash, Nagad, Rocket, and Upay to your naq88 account.
• Pause all promotional communications, bonus offers, and marketing messages.
• Continue to process any pending withdrawals to your registered payment account.

A time-out cannot be cancelled before its set expiry time. This is by design. Once activated, the break runs its full course. After the time-out expires, you will receive a notification before account access is restored, giving you a moment to consciously decide whether you wish to continue playing.

Recognising that you need help with gambling is a sign of strength, not weakness. naq88 is committed to ensuring that every player in Bangladesh has access to the support they need, whether that comes from our own team or from professional counselling services. You are never alone in this, and reaching out is always the right step.

naq88 In-Platform Support

The naq88 responsible gaming support team operates 24 hours a day, 7 days a week, in Bangladesh Standard Time (UTC+6). Our team is trained to handle sensitive conversations with care, discretion, and without judgement. Contact us through any of the following channels:

• 24/7 Live Chat: Available directly within the naq88 platform. Click the Live Chat icon at any time to speak with a trained support agent.
• Email: [email protected] — for formal responsible gaming requests including self-exclusion, limit setting, and account closure. We aim to respond within 5 business hours.
• WhatsApp Support: Available via the contact details provided in your naq88 account dashboard for real-time messaging support.

Professional Help & External Resources

If you feel that gambling is significantly impacting your life, we encourage you to seek support from a qualified professional counsellor or mental health service. naq88 recommends the following types of resources, which are accessible to players across Bangladesh:

• National Mental Health Helpline: The Government of Bangladesh operates mental health support services. Consult your local health authority or government health portal for the current helpline number and operating hours.
• Kaan Pete Roi (কান পেতে রই): A Bangladeshi emotional support helpline that provides confidential listening and counselling services. Accessible to adults across Bangladesh experiencing emotional distress.
• Gamblers Anonymous: An international peer support fellowship for people who have identified a gambling problem. Meetings and resources are available online and may be accessible to Bangladesh-based players through digital channels.
• Local Community Health Centres: Many upazila and district health centres across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh offer counselling and mental health referral services at low or no cost.
• Trusted Family & Community Support: Speaking openly with a trusted family member, friend, imam, or community leader can be a powerful first step in addressing a gambling problem within Bangladesh's social and cultural context.

naq88 does not endorse or take responsibility for the content or services provided by any third-party organisations listed above. These are provided purely as a public-interest resource for players who may need additional support beyond what naq88 can directly offer.