naq88 Privacy
Policy

When you interact with the naq88 platform — whether by browsing, registering, depositing funds, or placing wagers — we collect certain categories of personal information. The type and volume of data collected varies depending on the nature of your interaction with naq88 and the stage of your relationship with the platform.

Information You Provide Directly

When you create a naq88 account, complete identity verification, contact our support team, or participate in promotional activities, you may provide us with the following categories of personal information:

• Identity Data: Full legal name, date of birth, gender, and copies of government-issued identification documents such as your National ID Card, passport, or driver's licence.
• Contact Data: Registered mobile phone number, email address, and residential address in Bangladesh (city, district, and postal area).
• Financial Data: Mobile money account details for bKash, Nagad, Rocket, or Upay, including the mobile number associated with your payment account. naq88 does not store full payment credentials — these are handled by the respective payment providers.
• Account Credentials: Your chosen username and a hashed (encrypted) version of your password. naq88 does not store passwords in plain text.
• Support Communications: Records of correspondence between you and the naq88 support team via Live Chat, WhatsApp, or email, including the content and timestamps of those communications.
• Verification Documents: Identity and address documents submitted as part of our Know Your Customer (KYC) programme.

Information Collected Automatically

When you access or use the naq88 platform, certain technical data is collected automatically by our systems without any active input from you:

• Device & Technical Data: IP address, device type and model, operating system version, browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages and game sections visited, time and duration of visits, click-stream data, search queries within the platform, and the URL of the page from which you navigated to naq88.
• Transaction Data: Details of all deposits, withdrawals, bets, and game sessions conducted through your naq88 account, including amounts, timestamps, outcomes, and associated payment references.
• Location Data: General geographic location inferred from your IP address (country, city, and mobile network operator). naq88 does not collect precise GPS location data.
• Cookies and Similar Technologies: Data collected via browser cookies, local storage, and session tokens as described in Section 5 of this Privacy Policy.

naq88 uses the personal information it collects for specific, clearly defined purposes. We do not use your data for purposes that are incompatible with those disclosed in this Privacy Policy without first obtaining your consent or establishing a new lawful basis for processing.

naq88 will never sell your personal data to third parties for their own marketing purposes. Your data is a trust, not a commodity, and we treat it accordingly.

naq88 processes personal data only where a valid legal basis exists for doing so. The legal bases on which naq88 relies when processing your personal information are as follows:

• Contract Performance: Processing that is necessary to create and manage your naq88 account, process your transactions, and deliver the gaming services you have requested. Without this processing, naq88 cannot provide you with the service.
• Legal Obligation: Processing required to comply with applicable laws and regulatory requirements in Bangladesh, including anti-money laundering obligations, age verification requirements, and law enforcement requests issued through proper legal process.
• Legitimate Interests: Processing that is necessary for naq88's legitimate interests in operating a secure, fair, and commercially viable gaming platform — including fraud prevention, platform security, abuse detection, and internal analytics — provided those interests are not overridden by your rights and interests.
• Consent: Processing for which naq88 has obtained your prior, freely given, specific, and informed consent. This applies primarily to marketing communications. Where consent is the basis for processing, you may withdraw it at any time by contacting the naq88 support team.

Where naq88 relies on legitimate interests as the legal basis for processing, we conduct and document a balancing test to confirm that our interests do not override your fundamental privacy rights.

naq88 does not sell, rent, or trade your personal data to any third party. We share your information only in the limited circumstances described below, and only to the extent necessary for the specified purpose.

Service Providers

naq88 works with carefully selected third-party service providers who process personal data on our behalf under strict contractual data processing agreements. These providers include:

• Payment Processors: bKash, Nagad, Rocket, and Upay, to facilitate deposits and withdrawals. These providers operate under their own privacy policies and are subject to the financial data protection obligations applicable in Bangladesh.
• Game Content Providers: Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe, who may receive limited technical session data necessary to deliver their games within the naq88 environment.
• Identity Verification Partners: Third-party KYC technology providers who assist naq88 in verifying the identity and age of registered players.
• Cloud Infrastructure & Hosting Providers: Secure cloud infrastructure partners who host the naq88 platform and its associated databases.
• Customer Support Technology: Live Chat and communication platform providers that enable naq88's 24/7 support service.

Legal Disclosures

naq88 may disclose your personal data to government authorities, law enforcement agencies, or courts in Bangladesh where we are legally required or compelled to do so by valid legal process — for example, in response to a court order, a regulatory investigation, or a statutory reporting obligation related to suspicious financial activity.

Business Transfers

In the event that naq88 undergoes a merger, acquisition, restructuring, or sale of all or a substantial part of its assets, your personal data may be transferred to the acquiring or successor entity as part of that transaction. You will be notified of any such transfer and the applicable privacy terms via the registered contact details on your account.

naq88 uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, to maintain your logged-in session, and to gather anonymised analytics data that helps us improve the service over time.

Types of Cookies Used

Managing Cookies

You may control and disable non-essential cookies through your browser settings at any time. Please note that disabling essential cookies will prevent you from logging into your naq88 account and using the platform. Instructions for managing cookies are available in the help documentation of your browser (Chrome, Firefox, Safari, Edge, or Opera).

naq88 does not use third-party advertising or tracking cookies. We do not participate in cross-site behavioural advertising networks.

naq88 retains your personal data only for as long as is necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by applicable law in Bangladesh.

• Active Account Data: Retained for the full duration of your account's active status on the naq88 platform.
• Transaction Records: Retained for a minimum of 5 years following the transaction date in accordance with anti-money laundering and financial record-keeping obligations under Bangladeshi law.
• KYC & Identity Documents: Retained for a minimum of 5 years following account closure or the completion of the verification process, whichever is later.
• Support Communications: Retained for 3 years from the date of the most recent communication in a given support thread.
• Marketing Consent Records: Retained for the duration of the consent plus 3 years, to demonstrate compliance with consent obligations.
• Closed or Suspended Account Data: Where an account is voluntarily closed by the player, core identity and transaction data is retained for 5 years. Where an account is suspended due to suspected fraud or regulatory breach, data may be retained for longer if required for investigation or legal proceedings.

When personal data is no longer required for any lawful purpose, naq88 securely deletes or anonymises it using industry-standard data destruction methods so that it can no longer be linked to any individual.

As a registered user of naq88, you hold a number of rights in relation to the personal data we hold about you. naq88 is committed to facilitating the exercise of these rights promptly and without unnecessary barriers.

• Right of Access: You have the right to request a copy of all personal data that naq88 holds about you. We will respond to verified access requests within 30 days.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic contact information directly through your account settings; for identity document updates, please contact support.
• Right to Erasure: In certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you withdraw consent and no other lawful basis applies — you may request the deletion of your personal data. Please note that this right is subject to our legal data retention obligations described in Section 6.
• Right to Restrict Processing: You may request that naq88 restricts the processing of your personal data while a complaint or rectification request is being resolved.
• Right to Data Portability: Where processing is based on your consent or on a contract, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You may object to processing that is based on legitimate interests, including direct marketing. Where you object to marketing, naq88 will cease processing your data for that purpose immediately.
• Right to Withdraw Consent: Where naq88 processes your data on the basis of consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of the rights listed above, contact the naq88 data team at [email protected] with the subject line "Privacy Rights Request". We will verify your identity before processing any request and will respond within 30 calendar days.

naq88 implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security programme includes the following controls:

• 256-Bit SSL/TLS Encryption: All data transmitted between your device and the naq88 servers is encrypted using industry-standard 256-bit TLS encryption, ensuring that your personal and financial information cannot be intercepted in transit.
• Encrypted Data Storage: Sensitive data fields — including identity documents, payment references, and account credentials — are encrypted at rest using AES-256 encryption within naq88's secure database infrastructure.
• Access Controls: Access to personal data within naq88's systems is restricted on a strictly need-to-know basis. Staff members are granted only the minimum level of data access required to perform their job functions, and all access events are logged and regularly audited.
• Password Security: naq88 stores user passwords using one-way cryptographic hashing with salting. Plain-text passwords are never stored or transmitted by naq88.
• Intrusion Detection & Monitoring: naq88's infrastructure is monitored around the clock for anomalous access patterns, potential intrusion attempts, and other security threats. Security incidents are responded to under a documented incident response plan.
• Penetration Testing: naq88 conducts periodic third-party security assessments to identify and remediate vulnerabilities before they can be exploited.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights, naq88 will notify affected users as promptly as practicable and will take all reasonable steps to mitigate harm.

The naq88 platform integrates with a number of third-party service providers to deliver core functionality. While naq88 selects these partners carefully and requires them to maintain appropriate data protection standards, each provider operates under its own privacy policy and is independently responsible for its own data practices.

Key third-party services integrated with naq88 include:

• Payment Services: bKash, Nagad, Rocket, and Upay process payment transactions directly. When you initiate a deposit or withdrawal, your financial transaction data is processed by these providers in accordance with their own privacy policies and the applicable regulations governing mobile financial services in Bangladesh.
• Game Providers: Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe deliver game content within the naq88 environment. Session identifiers and anonymised gameplay data may be shared with these providers as necessary to run the games you play.
• Analytics Services: naq88 uses privacy-respecting, server-side analytics tooling to understand platform usage patterns. No personally identifiable data is included in analytics reports.

naq88 does not embed social media tracking pixels, advertising networks, or behavioural profiling tools from third parties. The naq88 platform does not contain links to external websites that are outside our control.

We encourage you to review the privacy policies of any third-party payment provider you use in conjunction with your naq88 account, particularly bKash and Nagad, as those providers may collect and process additional personal data related to your mobile money account independently of naq88.

naq88 reserves the right to update, revise, or replace this Privacy Policy at any time in response to changes in applicable law, changes in our data processing practices, or improvements to our platform and services. All revisions will be published on this page with an updated effective date.

Where a revision is material — meaning it significantly changes how we collect, use, or share your personal data — naq88 will provide advance notice via your registered email address or mobile number at least 7 days before the change takes effect. Non-material clarifications and editorial updates may take effect immediately.

Your continued use of the naq88 platform following any update to this Privacy Policy constitutes your acknowledgement of and agreement to the revised terms. If you do not agree with any updated version of this Privacy Policy, you should cease using the platform and contact support to request account closure.

Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way naq88 handles your personal data, please contact the naq88 data team in the first instance:

• Email: [email protected]
• Support Channel: 24/7 Live Chat on the naq88 platform
• Response Time: Within 5 business days (Bangladesh Standard Time, UTC+6)

naq88 takes all privacy complaints seriously and will investigate and respond to every formal complaint received. If you are not satisfied with our response, you may seek further recourse through the appropriate regulatory or legal channels available in Bangladesh.